On Passive-Aggressiveness

I would like to share my correspondences with Pearson Education, the company that hosts the website where my math class's materials can be found:

Quote :

Customer By Web Form (Zachary Bower) - 01/21/2012 04:48 PM
I'm working on Math 26 in MyMathLab on Internet Explorer, but lately, the assignments have stopped opening. When I click on a question, the page that opens stays largely blank & never loads. This has been going on for a few days now.

Quote :

From: Pearson ED <pearsoned@mailnj.custhelp.com>
To: thenortherncrater@yahoo.com
Sent: Wednesday, January 25, 2012 1:03 PM
Subject: Assignments Not Loading [Incident: 120121-004157]


Recently you requested personal assistance from our on-line support
center. Below is a summary of your request and our response.

Response Via Email([Name]) - 01/25/2012 01:03 PM
Dear valued customer,

We apologize for the delay in answering the question you recently submitted. It’s a very busy season with classes starting, but rest assured we’re working hard to get to all customer inquiries in a timely fashion. If you haven’t tried finding your answer online, visit our site for answers to frequently asked questions, including:


· Getting an error message with your access code or during registration? This URL may help, [URL]

· Having an issue viewing your assignments, videos or course content? Check your browser settings at this URL, [URL], or find help with browser plug-ins at this URL, [URL]

· Are you facing a non-technical, ‘how do I?’ issue?

Check out our user guides for all of Pearson’s MyLabs at this URL, [URL]

You can also try searching for a resolution at our answers list at this URL, [URL], where questions are organized by the day’s most common questions.

If you prefer to work directly with an agent or have tried our online resources and have not found an answer to your question, we sincerely appreciate your patience and will be in touch as quickly as possible.


Thank you,
Pearson 24/7 Technical Support

Quote :

Dear Competent Company,

Thank you for your speedy reply. When I sent that E-mail 4 days ago, I was really expecting it to come tomorrow. Thank you also for the helpful advice, but I regret to inform you that I already checked the FAQ, I do not have a question about how to use the program, I was not getting an error message, & I did not change my browser settings before having the issue. I E-mailed the site because none of those things applied to me, & as I said then, the assignments had stopped loading. However, it now occurs to me that contacting the site directly does not necessarily imply that I either need or want personal help. That was my bad, I should have explained more clearly. But the problem resolved itself as of 30 minutes prior to the due date of the assignment I had been working on, & because of that, I earned a solid 46%. I appreciate your assistance in this matter. I honestly could not have done it without you.

And I actually like this service. Woe unto the Customer Support of ALEKS if they ever fail me.

I'm proud of you.

Pansy. A real man would just burn their head office to the ground.

Passive-aggression is so much better than plain old aggression.

Sure, if you're a girl.

It wasn't the fact that the thing screwed up or that it took them 4 fucking DAYS to get back to me that really pissed me off. It was that, after all of that, they just sent me the Generic Help Bullshit E-mail.

You're busy. Swell. Whatever. I'm busy too. Let's throw a goddamn party to get to know each other & other busy people if we ever find the time. But you know what this experience taught me? Screw making sure I have a valid problem & aren't wasting anyone's time, if I want whatever it is fixed before I fail, I have to E-mail them at the first sign of difficulty.

Well, duh.

passive agressive is deff better than aggressiveness

See, even the new guy agrees with me 4 months later!

...Remember when poncesters actually bothered to get an avatar and signature before disappearing?

Oh my god! Its a wild Tae!

And I'm out of fucking pokeballs.

It'd just fuckin' break free and flee anyway.

NO! I just got over my Safari Zone nightmares...

Quick! Throw a stone at it!!!

Terrible choice. Go with food. I love food.

Fine...

Good!

(Yay!)

THEN A ROCK!

Be a nice person!

THEN POKEBALL!